Privacy Policy

1. Introduction

Cantata Communication Solutions, the company behind Haptique OS, is committed to protecting the privacy of people who use or interact with our services. This Privacy Policy describes the information we may collect, why we use it, how we protect it, and the choices you have.

The Haptique OS End User License Agreement in the product governs your software license and product use. This Privacy Policy is separate and focuses on personal information and product-related data handling.

2. Information We Collect

Contact, account, and support information

We may collect information you provide directly, such as your name, email address, company or role, waitlist details, support requests, license or activation information, and messages sent to us.

Product and device information

When you activate, update, request support for, or use optional online features in Haptique OS, we may process information such as app version, operating system, device type, license status, diagnostics, crash reports, and logs you choose to send.

Haptique OS can include room names, device names, scene names, automation metadata, media configuration, and integration details. Routine local control is designed to run on hardware you control, but this context may be included if you submit diagnostics, enable remote services, or use online AI or cloud-connected integrations.

Website and analytics information

We may collect non-personal or technical information from the website, including IP address, browser type, device information, pages visited, referring pages, and cookie or similar technology data.

3. How We Use Information

We use information to:

• Provide, maintain, activate, and improve Haptique OS and related services.
• Respond to support requests, diagnose issues, and communicate with you.
• Operate licensing, updates, security checks, remote access, and optional connected services.
• Understand website and product interest so we can improve documentation, onboarding, and reliability.
• Send product updates, launch information, or marketing messages when permitted, with the ability to opt out.
• Protect our users, services, business, and legal rights.

4. Local-First Product Design

Haptique OS is designed as a local-first platform. Core home control, automations, device state, and routine interactions are intended to run on your own Haptique OS host wherever supported.

Some features may require data to leave your local environment. Examples include license activation, software updates, remote access, online AI providers, third-party integrations, crash reporting, support diagnostics, and services you explicitly connect. When you use those features, the data shared depends on the feature, your settings, and the connected service.

5. Information Sharing

We do not sell your personal information. We may share information with trusted service providers that help us operate our website, email, support, hosting, analytics, licensing, payment, security, AI, remote access, or diagnostic services. These providers may process information only for the purposes we authorize.

We may also share information when you direct us to do so, when required by law, to protect rights and safety, or as part of a merger, acquisition, financing, or sale of business assets.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the website, remember preferences, measure usage, and improve performance. You can manage cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

7. Security

We use reasonable technical and organizational measures to protect information from unauthorized access, disclosure, alteration, and destruction. These measures can include encryption, access controls, monitoring, and security reviews. No internet-connected service can be guaranteed to be completely secure.

8. Your Choices and Rights

You may request access, correction, deletion, or restriction of your personal information where applicable. You may also opt out of marketing communications by using the unsubscribe instructions in those messages or by contacting us.

To request account closure or deletion of personal data connected with Haptique OS, use the support options in the product where available or email us at bonjour@cantatacs.com. We may retain limited information when needed for security, legal, accounting, dispute resolution, or legitimate business purposes.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. If we learn that we have collected personal information from a child under 16, we will take appropriate steps to delete that information.

10. International Processing

We and our service providers may process information in countries other than where you live. Where required, we use appropriate safeguards for international transfers of personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we will post the updated policy on this page and update the date above.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how Haptique OS handles information, contact us at bonjour@cantatacs.com.