Terms of Service

1. Acceptance and Scope

By accessing or using the Haptique website, Haptique OS, related apps, documentation, licensing, support, or online services (together, the “Services”), you agree to these Terms. If you do not agree, do not use the Services.

Product-specific written agreements, license terms, or order documents may apply to particular Services. If they conflict with these Terms, the product-specific written agreement controls for that conflict.

2. Eligibility and Accounts

You must be legally able to enter into these Terms to use the Services. When you create an account or provide information, you agree to keep it accurate and current.

You are responsible for protecting your credentials and for activity under your account. If you use the Services for an organization, you represent that you have authority to accept these Terms and bind that organization.

3. Haptique OS Licenses and Product Use

Subject to these Terms and any applicable purchase or license terms, Cantata Communication Solutions grants you a limited, non-exclusive, non-transferable license to use Haptique OS and related software for your authorized internal purposes.

We and our licensors retain all rights, title, and interest in the Services. You may not copy, distribute, sell, rent, sublicense, or modify the software except as expressly allowed by applicable terms or law. You may not reverse engineer, decompile, or disassemble the Services, except where applicable law permits that activity.

4. Local Control, Online Services, and Integrations

Haptique OS is designed for local-first operation, and supported core control and automation may run on hardware you control. Not every feature operates locally.

Activation, updates, remote access, online AI, diagnostics, and connected services may require external processing or an internet connection. Integrations and third-party services are subject to their own terms and policies, and we are not responsible for third-party services or changes to them.

5. Purchases, Activation, Updates, and Beta Features

Some Services require a purchase, activation, compatible hardware, or an account. You agree to follow the applicable purchase or license terms and provide information needed to activate and support the product.

We may change, improve, or discontinue product features, and you are responsible for installing updates where appropriate. Beta or preview features are experimental, may change or be withdrawn, and may be incomplete or less reliable than generally available features. We make no promise that beta features will become generally available.

6. Acceptable Use

You may not use the Services to:

• violate law, these Terms, or another person’s rights;
• abuse, harass, threaten, defraud, or harm people or property;
• interfere with, overload, probe, or gain unauthorized access to the Services or connected systems;
• misuse credentials, evade security controls, or enable unauthorized access;
• run harmful, deceptive, or unreasonable automated activity; or
• infringe intellectual property, privacy, or other third-party rights.

7. User Content and Feedback

You retain ownership of content, settings, prompts, media, configuration, and other materials you submit or create through the Services (“User Content”). You grant us only the permissions reasonably needed to host, process, transmit, display, and support that User Content in order to provide the Services.

If you provide suggestions, ideas, or other feedback, you allow us to use it without restriction or compensation, provided we do not identify you as its source without permission.

8. Intellectual Property

Haptique and Cantata Communication Solutions retain ownership of the Services, software, branding, names, logos, documentation, designs, and all improvements and derivative works. These Terms grant only the limited rights expressly stated and do not transfer ownership to you.

9. Disclaimers

To the extent permitted by law, the Services are provided as available and without warranties not expressly stated in these Terms. We do not promise uninterrupted, error-free, secure, or universally compatible operation, and connected services may depend on networks, devices, providers, and conditions outside our control.

You remain responsible for evaluating outputs, configuring connected devices safely, and making safety-critical decisions. Do not rely on the Services as a substitute for professional, emergency, or safety advice. Nothing in these Terms limits rights that cannot be limited under applicable law.

10. Limitation of Liability

To the extent permitted by law, Cantata Communication Solutions and its affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill arising from or related to the Services.

To the extent permitted by law, our total liability for direct damages will not exceed the greater of the amounts you paid for the affected Service in the 12 months before the event giving rise to the claim or USD 100. These limits do not apply where mandatory law does not allow them, including applicable consumer rights or liability that cannot legally be excluded or limited.

These Terms are governed by the laws that apply in the jurisdiction where Cantata Communication Solutions is established, unless mandatory law provides otherwise.

11. Indemnification

To the extent permitted by law, you agree to defend and hold harmless Cantata Communication Solutions, its affiliates, and their personnel from claims, losses, liabilities, and expenses arising from your unlawful use of the Services, your User Content, or your violation of these Terms or another person’s rights.

12. Suspension and Termination

We may suspend or limit access to the Services for security, abuse, legal, operational, or support reasons, including when needed to protect users or the Services. Where practical, we will provide notice and an opportunity to address the issue.

You may stop using the Services at any time. When access or these Terms end, you must stop using any licensed Services and comply with applicable instructions for deletion or return. Provisions that by their nature should survive, including ownership, disclaimers, liability, indemnification, and dispute-related terms, will survive.

13. Changes to These Terms

We may update these Terms from time to time. We will post the updated version, change the “Last updated” date, and provide notice of material changes where required. Your continued use of the Services after an updated version takes effect means you accept the revised Terms.

14. Contact Us

Questions about these Terms may be sent to bonjour@cantatacs.com.