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Haptique® OS

RS90 Troubleshooting

RS90 does not appear during pairing

Section titled “RS90 does not appear during pairing”

Confirm RS90 is in pairing mode, charged, and near the Haptique OS instance. Check that both devices are on the required network.

A button does nothing

Section titled “A button does nothing”

Check the button mapping, assigned room, target device, and whether the target device is online.

Media buttons control the wrong room

Section titled “Media buttons control the wrong room”

Confirm the RS90 is assigned to the correct room or active media zone.

Remote state is out of sync

Section titled “Remote state is out of sync”

Reconnect RS90 and confirm Haptique OS shows it as connected. Test the same action from the mobile app to isolate whether the issue is RS90 or the device integration.